Quality policy

In the current competitive independent distribution market, QuikSol has identified “Quality” as one of the most importan

Quality policy

In today's highly competitive independent distribution market, WinSupport has identified "quality" as one of the most important key factors to achieve sustained customer satisfaction. In 2000, we further reviewed our overall quality management structure to strengthen and improve our quality process to a higher level. We also incorporated new measures into our product inspection process to prevent "product forgery".

Since WinSupport went public, our customer base has been expanding. From the beginning, we have implemented ISO 9001 quality management system, formulated quality mission, quality policy, and established a multi-level inspection process.

Quality Mission

Commitment to exceed the expectations of customers and strategic partners by delivering quality products on time.

Quality Policy

This is the policy of WinSupport Electronic International Components:

  1. To provide the best services, consistently meeting the needs and expectations of our customers.
  2. To commit to achieving the highest management standards with strong emphasis on customers' satisfaction.
  3. To demonstrate quality commitment through compliance to the requirements of ISO Quality Management System (QMS); and to continually improve the effectiveness of the system.
  4. To inculcate our people’s mindset that Quality is the responsibility of every employees.

Multi-Level Inspection Process

We have integrated our Quality Assurance System with the following “Traffic-Light Inspection Model” (3 levels: Green, Orange & Red) for incoming inspections.

 

Inspection Pic 01 Inspection Pic 02

 

 

Level 1 (Green) : Inspection by the Inspector
Basic inspection on manufacturer part number, quantity, ROHS and date code requirements.

 

Visual inspection to check on the physical integrity of products (e.g. scratches, gouges, cracks, discoloration, bent or missing leads, etc.) and packaging, including ESD and moisture barrier protection if applicable.

Authenticity Verification of box packaging, original factory sealed and manufacturing label.

 

 

Level 2 (Orange) : Verification by the Quality Engineer (QE)
The engineer conducts a more rigorous inspection to re-evaluate all related issues raised in Level 1.
Detailed inspection on physical product with respect to manufacturer datasheet.
Verifies mechanical aspects of the product.
Authenticity checking (e.g. body marking etc.).
Conduct specific test as per requirement.

 

 

Level 3 (Red) : Testing by a External Test House

 

Inspection Pic 01 Inspection Pic 02

 

Solderability Tests to identify any lead contamination.
Electrical Tests to verify component functionality to manufacturers’ specifications
X-Ray & Decapsulation Test to check the authenticity of the manufacturer’s die and/or wafer.

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